By Conrad Quilty-Harper
Christmas came early last year for Brandon Lee King, a youthful online influencer who lives near Birmingham, England. An eagerly awaited shipment of luxury goods arrived just in time for the festive season, and like many of his peers, he was keen to show off his haul.
In a video posted to his TikTok channel and viewed by nearly 2 million people, King unwrapped £2,000 ($2,488) worth of seemingly high-end Nike shoes, new in their boxes. There were also what appeared to be a £2,500 Goyard messenger bag, a rare Dior T-shirt (£600), a retro Manchester City FC jersey, a pair of Palm Angels sweatpants and an £875 Kaws Companion figurine.
All told, the items would cost more than £6,700 at retail. But they came from Pandabuy, a Chinese e-commerce site offering “designer” fashions at a fraction of what the labels would charge. The site, little known just two years ago, sits at the center of a thriving online trade in allegedly fake branded goods, which are promoted on TikTok, Reddit and the social-chat platform Discord.
“They don’t look too bad,” King said of the Palm Angels sweats, assessing the quality of each item in his Dec. 21 post. “You can tell feeling them that they’re not the real thing, but just from the eye I don’t think you can really tell.”
Earlier this month, Chinese authorities raided Pandabuy’s offices in Hangzhou and several warehouses, seizing goods amid allegations that it was distributing massive amounts of knockoff shoes, clothing and watches.
The crackdown marks a rare win for retailers who have been battling to shut down Pandabuy and stop online personalities from promoting the site. While it’s unlikely more than a temporary win, the raid sent shockwaves through the digital coterie of influencers and their followers, who pepper the video creators with questions on how they can obtain the same questionable loot.
“Thanks Pandabuy, it was fun while it lasted,” said a Discord user who goes by the name of Spamsilog. “All good things must come to an end I guess, even if that thing is buying illegal sh*t!”
King, who didn’t respond to Bloomberg News requests for comment, said on his TikTok channel that he received the items free for promotion purposes. He gave viewers links to specific listings, and offered tips on how to use photos to search for designer goods.
Pandabuy didn’t respond to requests for comment.
As a “shopping agent,” Pandabuy doesn’t make or sell the products itself. Rather, it acts as a middleman, providing a sales platform and services like photography and shipping to independent vendors of Chinese-made products — anything from tech gadgets to home furnishings to fashion items.
Anti-piracy advisory firm Corsearch, which aided in a UK police investigation of branded products on the site, found none to be legitimate.
“In almost every instance it said replicas or reps, which means they were fake or counterfeit,” said Joseph Cherayath, a Corsearch investigator whose team analyzed the website and provided intelligence to support authorities. “And the buyers and the people who were obtaining the products very much knew that was the case.”
Buying counterfeit goods isn’t illegal in the UK, only selling or making them, according to Get Safe Online, which advises UK consumers on how to protect themselves against online fraud.
The raid on Pandabuy marks the latest twist in a decadeslong cat-and-mouse game between counterfeiters and the copyright holders and law enforcement trying to quell a rising tide of knockoffs. Other shopping agent sites, including Sugargoo, CSSBuy and Wegobuy, didn’t respond to requests for comment.
Coordinating the six-month probe that led to the crackdown wasn’t easy: UK police are limited on what they can share with foreign governments, according to to Detective Inspector Andrew Masterson of the City of London Police Intellectual Property Crime Unit.
Authorities hosted information-sharing meetings and provided intelligence to private-sector players, he said — including Corsearch, at least 16 rights holders, and the law firm Rouse, which passed evidence along to Chinese authorities with its partner Lusheng.
Border agents too face a challenge intercepting more than a fragment of the volume, because many shipments now arrive in individual packages instead of cargo containers.
“Everyone talks about the private sector working hand-in-hand with authorities, law enforcement and governments to protect consumers, but that doesn’t really happen in reality,” said Corsearch’s Cherayath. “This is one of those cases where it was successfully done, where everyone involved was able to work closely. That’s unheard of.”
Nike Inc., Adidas AG and Supreme were among the rights-holders involved with the Pandabuy probe, people familiar with the matter said, asking not to be named discussing sensitive investigations.
Adidas declined to comment. Nike and Supreme’s parent, VF Corp., didn’t respond to requests for comment.
China’s Ministry of State Security didn’t immediately respond to a request for comment.
A UK affiliate was formed in April 2022 with a London mail-drop address shared with 66,959 other businesses, based on Companies House data. Pandabuy’s website lists a north London business center as its headquarters.
The raids “might lift the veil on what many brand owners didn’t know, in terms of the scale of the problem with these platforms,” Gray said. “There are at least four or five others like it.”
Nike has taken aim at Pandabuy before — in December, it sued New Hampshire YouTube influencer Eben Fox for promoting his purchases on the site to 120,000 followers on TikTok, and accused him of marketing knockoff versions of its shoes.
Fox didn’t respond to requests for comment. “We disagree with the allegations in the complaint, and we plan to cooperate with Nike to resolve their concerns,” his attorney, Joe Southron at Four Rivers Law Firm, said in December.
Big retailers like Alibaba Group Holding Ltd. and Amazon.com Inc. have made progress removing counterfeit sellers and are “seriously making attempts to stem the flow” of goods, said Phil Lewis, director-general of the UK’s Anti-Counterfeiting Group, an industry organization. He said that Pandabuy and Temu, which has also gained popularity for cheap goods, are less proactive.
“If we can’t engage, we can’t prevent the distribution of fakes from these companies,” Lewis said.
Temu, whose parent company is Chinese e-commerce giant PDD Holdings Inc., works in a different way than Pandabuy. It features products that resemble but typically don’t outright impersonate name brands — though fake streetwear has reportedly been spotted on the site.
The company said it’s been upgrading its intellectual property protections in response to feedback from brands and copyright owners. The site resolves more than 98% of takedown notices within days, Temu said.
The Pandabuy raid has caused uproar among its users. On its 416,000-member chat channel on Discord, many said they were “cooked,” or done shopping, and didn’t expect to receive recent orders that were potentially seized.
FashionReps, which bills itself as “Reddit’s largest community for the discussion of replica fashion,” has stopped adding to its 1.7 million members after growing more than 10-fold since 2019. Similar pages have followed suit.
Police plan to take further action against the UK assets of Pandabuy as part of their ongoing Operation Ashiko targeting online counterfeits, according to Detective Inspector Masterson.
Stopping the suspect trade altogether will be a tall order. Already, Pandabuy workers are back at its warehouses, according to World Trademark Review, which first reported the raid.
Fake goods have also migrated to other sites, with dozens of Reddit and Discord users discussing alternative sources. One Reddit user hinted at a private Telegram group, where shippers guarantee deliveries to the UK and Ireland within five days.
“Send link,” responded another, who went by the user name czsf528.